Outsourcing

Outsourcing, especially for the customer service department elevates the level of perceived professionalism to the caller. This is because it provides the caller a sense of reassurance, speaking to a live person who is capable of answering whatever query they may have.

Now compare that to speaking to an automated device designed to take a message. Any business is designed to provide a service for a profit. With customer service outsourcing you have an untapped resource where you are able to provide that service at any time.

With this service, the level of training has to be optimal. The customer service agent must have intimate knowledge about the company and the product so much so that the caller may believe that he or she is not speaking to someone outside of the company.

The question and answer should never feel as though the agent is looking through his or her script to answer the caller’s problem. This once again assuages the customer and promotes the business .With this level of response it may also off handedly advertise the company through word of mouth.

The business’s sales will also increase if the customer service agent is given permission to sell to the caller as well. With outsourcing and its round the clock schedule, it provides an advantage that the standard eight hour business, simply cannot compete with. Outsourcing can provide a continuous flow of profit in comparison to being restricted to a timetable.

With all of these points in mind it is important to find a partner that can meet all your needs. Whether that is improving technology, generating more sales during a launch, or improving customer service, weigh every factor in addition to cost so you are empowered to make the best decision for your contact center operations…and your customer.

Outsource At Taskcity

Taskcity is one of those outsourcing platforms that provide management services. It also offers a new trend of outsourcing market providing business between buyers and I.T. specialists all over the world. You can post ideas and tasks for others and they can be seen and be bid by others.

One of its features is its project management services to help you manage your project in a free flowing manner. A dedicated project management team to guarantee a hassle free experience, extensive pre-screened provider database and free online project management and quality assurance tools are just some of the other features you can find in Taskcity.

We all know people go for free so I am going to describe a little each of the main core of features that Taskcity provides which are free namely project requirement analysis, consulting service, project management tools, collaboration and quality assurance tools.

Project requirement analysis - instead of trying to do everything yourself: thinking, brainstorming, decisions and all, Taskcity has tools that will get you up and running to setting up your project requirements right away.

Consulting service - they have live consultants on hand to answer your every need. Email sometimes takes time, well can mostly take time and at times we do not have all the time in the world to wait to get an answer. Hence you can talk with live consultants real time.

Project management tools - these are very important as it eases handling of projects. Organized scheduling and management can lead to good results.

Quality assurance tools - there never is a perfect outcome on the first try. That is why quality assurance is very important to ensure that the finished product is error free and Taskcity’s quality assurance tools are just the right tools for the job.

If you think these features are all flukes, check out the companies that use Taskcity. Companies like CubeHead, Digital China, Blackbox, PHP.CN, Athenar, China Wind, PHP China, Glooso and Aoxue are just some of the companies that make good use and maximize the power of the features that Taskcity offers.

Best of all, joining is free as are most of its services. Add-ons will require additional fees to give you better service . To get you started, just post your project online and start experiencing their services for free. Check out the site to see a list of which services are free and which are add-ons.

Think outsourcing? Think Taskcity!