Outsourcing

Outsourcing, especially for the customer service department elevates the level of perceived professionalism to the caller. This is because it provides the caller a sense of reassurance, speaking to a live person who is capable of answering whatever query they may have.

Now compare that to speaking to an automated device designed to take a message. Any business is designed to provide a service for a profit. With customer service outsourcing you have an untapped resource where you are able to provide that service at any time.

With this service, the level of training has to be optimal. The customer service agent must have intimate knowledge about the company and the product so much so that the caller may believe that he or she is not speaking to someone outside of the company.

The question and answer should never feel as though the agent is looking through his or her script to answer the caller’s problem. This once again assuages the customer and promotes the business .With this level of response it may also off handedly advertise the company through word of mouth.

The business’s sales will also increase if the customer service agent is given permission to sell to the caller as well. With outsourcing and its round the clock schedule, it provides an advantage that the standard eight hour business, simply cannot compete with. Outsourcing can provide a continuous flow of profit in comparison to being restricted to a timetable.

With all of these points in mind it is important to find a partner that can meet all your needs. Whether that is improving technology, generating more sales during a launch, or improving customer service, weigh every factor in addition to cost so you are empowered to make the best decision for your contact center operations…and your customer.

How To Create A Certificate Signing Request (CSR) For SSL With GoDaddy

When I do sideline work, I always use Apache HTTP Server as the web server and PHP as the programming language.

This, together with MySQL are totally free and you do not have to worry about money and legal issues and other annoying extra modules needed to be downloaded (say .NET if the PC does not have the framework installed).

Especially in Windows, setting these up is pretty easy (unlike unix based operating systems which is so much of a hassle). Anyway, if you plan to have your site use SSL for secure transactions, you only need 3 files (as this was my experience where the site is hosted with GoDaddy’s).

You need to do the following …

- Generate a KEY file
- Generate the CSR file.

To generate a KEY and a CSR file, you can use OpenSSL to generate them. But you first need to create a KEY file in order to create a CSR file. To generate a KEY file, do this …

openssl genrsa -out domainname.key 1024

There is also an option that will encrypt the KEY file although I did not opt to encrypt it because it is not supported in Windows. At least that was the error that I got in Apache server’s logs.

To generate a CSR file, do this …

openssl req -new -key domainname.key -out domainname.csr

To avoid confusion, it is best to use your domain name as the name of the files. Although this is not really important since the content of the files are what is really important.

Once you have the CSR file, you can then send the contents of that file to GoDaddy so they can generate you the SSL certificate file with the extension CRT.

Note that you must not delete the KEY file as it is needed when you will configure your web server to use SSL. Upon creating a CSR file, you will be asked some questions. Please take note of the following.

Common Name - this is not the owner’s name whatsoever. The correct value for this is your domain url e.g. www.domain.com
Organization Name - The exact legal name of your organization. Do not abbreviate
Organization Unit - Section of the organization (not really important. up to you)
City or Locality - The city where your organization is located. Do not abbreviate
State or Province - The state or province where your organization is legally located.
Country - The two-letter country code.