Sun Cellular Is Really Getting On My Nerves Now
Oh man, Sun Celullar is really getting on my nerves. Since the 3rd week of July 2013 until now, nobody from their freaking tech support has called me until now.
What the? Are they just plain lousy or are they doing it on purpose thinking that if I stop calling it means everything is okay?! WTF!
And when I called up their broadband hotline, their menu has changed!!!! It now requires me to input my broadband number which is found in my billing statement. Which I already threw in the trash!
The only way then is to call customer support. Which takes 7-10 minutes to wait on minimum average! WTF!
They need to call me ASAP because I am wasting money paying them for a worthless broadband service that barely can even go beyond 10K/B consistently when I use it. I always die in my game!
Hell, even the tech support in their Cebu office told me to just use it during the wee hours. Seriously?!?
Until now I still have not received any call from their tech support and I have grown tired from wasting week after week after week and getting told that they have escalated the issue … again.
Like … how many times do they have to escalate it just so they will call me? I do not have the luxury to wait until my contract expires in 1.5 years nor do I want to waste money paying the charges every month because they have no plans in calling me.
These people are just like government workers passing the task to each other back and forth until the person in need of help gets tired from all the hoopla and gives up from pursuing the problem.
Geez! Can you blame me if I am pissed?!
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This entry was posted on Friday, August 23rd, 2013 at 12:01 am and is filed under life. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.
